In 2014, Keurig Green Mountain revolutionized our coffee-making experience by introducing the Keurig 2.0 brewer, complete with a touch screen to streamline your morning routine. However, as with all innovative technologies, it wasn’t without its initial hiccups. Users soon began reporting issues with the touch screen. From screens going blank to being unresponsive to touch, users grappled with a series of glitches.
If you find yourself here, it’s likely because your Keurig touch screen is not responding to touch or has messed up displays with lines running across. You’re not alone in this; many have faced issues where the Keurig 2.0 touch screen is not working as it should, throwing a wrench in a smooth coffee brewing process.
But here’s the good news: Every problem comes with a solution. And that’s precisely why we’re here — not to persuade you to upgrade to a newer model, but to arm you with tried-and-true fixes that can breathe life back into your Keurig touch screen.
Let’s roll up our sleeves and get started!
Common Symptoms of a Non-Working Touch Screen
Knowing the symptoms can help you pinpoint the issue and find the right fix. Let’s break down some of the most common signs that your Keurig’s touch screen is on the fritz.
Screen is Unresponsive to Touch – You tap, you swipe, but nothing happens. It’s like your Keurig has suddenly decided to ignore you. This could be a calibration issue or even a sign that the screen’s sensors aren’t picking up your touch.
Screen is Frozen or Stuck – The screen lights up, but it’s stuck on one display and won’t move no matter what you do. It’s like your Keurig is trapped in a time loop. This is often a software glitch that needs a quick reset.
Screen is Blank or Shows Unusual Colors – A blank screen is like a silent scream for help from your Keurig. Alternatively, if the screen shows psychedelic colors, it’s definitely not a new feature; it’s a sign that something’s wrong.
Screen Displays Error Messages – Keurig has several error messages. Sometimes it shows “Water Under Pressure” or “Please Descale,” It’s not just a touch screen issue; your machine is trying to tell you something. These messages usually point to specific problems that need immediate attention.
How To Fix Keurig 2.0 Touch Screen Not Working
Often, the Keurig 2.0 touch screen stops working due to a software glitch, something that can be sorted with a simple restart or reset of the system. Sometimes, it’s just a matter of giving it a good clean.
We’ve listed some quick solutions here that you can try at home. And don’t worry. If all else fails, Keurig customer service is there to help you out.
Before you dive into any troubleshooting solutions, it’s wise to take a moment to closely inspect your Keurig’s touch screen.
Start with a Thorough Screen Inspection
This initial step can sometimes save you a lot of time and effort by identifying any obvious hardware issues right off the bat.
Take a careful look at the screen to spot any signs of physical damage. Here are some things to watch out for:
- Cracks or Scratches: Even small cracks can cause big problems.
- Loose Connections: Sometimes, the issue might be a loose connection rather than the screen itself.
If you notice any of these signs, it’s best to reach out to Keurig support straight away. Attempting to replace the screen yourself can be a complex task, and, importantly, it can void the warranty on your machine.
If everything looks good, you can proceed with the outlined solutions to get your Keurig back in perfect working order. Let’s get started with these fixes:
- Reset the machine
- Clean the display
- Run a water-only brewing cycle
- Seek Keurig customer support
1. Restart Your Keurig
Believe it or not, giving your Keurig a RESET can often do the trick. You won’t find a reset button on your machine, but that doesn’t mean you can’t reset it. Here’s how you can give your Keurig a fresh start to fix that unresponsive touch screen:
- Turn off the machine.
- Remove the water tank
- Wait for 5 minutes
- Turn the machine back on.
- Put the water tank back in its place.
- Quickly open and close the pod holder to complete the reset.
This simple reset process can sometimes magically bring your Keurig touch screen back to life. It’s a quick fix that’s worth trying first.
2. Clean The Screen
If resetting didn’t do the trick, don’t lose hope just yet. Sometimes, the simplest solution can be the most effective one. Believe it or not, giving your Keurig’s screen a good clean can sometimes solve the problem. It might sound too easy to be true, but many Keurig 2.0 owners have found success with just a wipe-down. Here’s why this works and how you can do it:
Dust is a sneaky culprit; it’s made up of tiny particles that can sometimes be invisible to the naked eye. These particles can accumulate on your screen, affecting its responsiveness. Moreover, dust can carry substances like moisture, organic material, and even magnetic particles, which can mess with your touch screen’s functionality.
So, how do we tackle this? The answer is simple: Give your Keurig screen a thorough cleaning. Here’s what you’ll need:
- Cleaning agent (Clorox and Lysol)
- Soft cloth or paper towel
Here’s how to clean your Keurig screen:
- Turn off the machine.
- Spray a bit of your chosen cleaning agent onto a soft cloth or paper towel.
- Gently wipe the screen, paying special attention to the edges where dust accumulates.
- After cleaning, leave the machine off for a minute or two to let it dry before turning it back on.
This simple cleaning routine can sometimes be all your Keurig needs to get back to its best self. It’s a quick and easy fix that’s definitely worth trying.
3. Perform a Water-Only Brew
Sometimes, the solution to a non-responsive touch screen lies in running a water-only brewing cycle. While it might seem odd, a good number of Keurig users have found this method quite effective. It’s a straightforward process that you can do even if the screen is blank. Here’s how you can go about it:
- Open the top, take out any old K-cup, and clean the holder with a wet cloth. Watch out for the sharp parts!
- Close the top, plug in your Keurig, and fill it with water.
- Press the bottom right of the screen to turn it on. If you hear water sounds, it’s working!
- When the water sound stops, press the Keurig button to get ready to make hot water.
- Open and close the top quickly, but don’t put a K-cup in.
- Press the Keurig button again, and hot water should come out.
- After the water comes out, open the top and wait for 3 minutes.
- Unplug it, close the top, wait a bit, then plug it back in and turn it on.
- Try making coffee now. If the screen isn’t working, try these steps again.
This water-only cycle helps in potentially fixing Keurig 2.0 touch screen issues and also cleans your machine, killing two birds with one stone.
The Last Thing You can Do!
Let’s face it, despite our best efforts, there are times when DIY solutions just don’t cut it. If you find yourself in a situation where none of the above methods have worked, it’s time to call in the experts — the Keurig customer service.
The silver lining here is that Keurig’s customer service has a reputation for being quite responsive and helpful. They offer you three convenient ways to reach out to them, ensuring that you can choose a method that works best for you:
- Toll-Free Number: Call 1-866-901-2739
- Email: here
Moreover, if your Keurig is still under warranty, you stand a good chance of getting a replacement if the issue turns out to be serious.
Can the touch screen be replaced?
Technically, the touch screen on a Keurig can be replaced, but it is not recommended to do it yourself as it is a complex process that involves dealing with the internal components of the machine. Moreover, attempting to replace it on your own could void the warranty. If you suspect that the screen needs to be replaced, it’s best to contact Keurig customer service for assistance or to take it to a professional who specializes in Keurig repairs.
Is it covered under warranty?
Whether the touch screen issues are covered under warranty largely depends on the specific terms of the warranty for your particular Keurig model and the nature of the issue. Generally, if your Keurig is still under warranty, manufacturing defects or issues arising from normal use should be covered. However, damages resulting from accidents, misuse, or unauthorized repairs are typically not covered. To get detailed information, you should refer to the warranty information provided with your Keurig machine or consult Keurig customer service.
How often should the touch screen be cleaned?
The frequency of cleaning the touch screen can depend on how often you use your Keurig. However, as a general guideline, it is advisable to clean the touch screen at least once a week to prevent buildup of dust, dirt, and oils that can affect its responsiveness. If you use your Keurig multiple times a day, you might find that you need to clean the screen more often. It’s a good practice to incorporate the screen cleaning into your regular maintenance routine to ensure the longevity and functionality of your Keurig machine.
It wasn’t until high school that I regularly started drinking coffee. I grew up in Houston, TX. I have experience with many types of coffee makers as well as cupping, roasting, and brewing techniques. I take pride in creating a great cup of coffee. My Coffee City’s main goal is to provide authentic information to readers.