If your Keurig won’t turn on after you’ve descaled it, don’t panic. There are steps you can take to try and fix the issue before contacting Keurig’s customer service hotline. The best way to troubleshoot your brewer is to go through all of the possible solutions step-by-step to see which one fixes the problem! Here’s what you need to do to troubleshoot and fix your Keurig so you can start brewing your favorite beverages again.
Some Basic Fixes
If you’re experiencing issues with your Keurig, don’t panic. I have also had a Keurig K-supreme that would not work after running the descale cycle, so I understand how you’re feeling!
The first thing you should do is try some basic troubleshooting steps. These are some of the most common reasons a Keurig won’t turn on after descaling and how to fix them:
1. Check The Machine Power Button Is ON
Keurig will have either a power button or an ON/OFF switch. If it has a switch, it’ll be on the brewer somewhere, usually in the back or on the side. For Plus or 2.0 models with a touchscreen, the power button will be located in the bottom right corner of the screen. If the power button icon doesn’t show up on your touch screen, your touch screen may not be working. Holding the power button for 10 seconds the touchscreen turns ON.
2. Try Out A Different Outlet
If it still doesn’t work, check that there is a wall outlet and plug nearby and try unplugging and replugging the machine into another outlet. You can also use a voltage tester at this point to ensure the power isn’t going out in your house. Once you find a working outlet, plug back in your Keurig and see if it works again.
3. Reset The Machine
After trying the above troubleshooting steps, if your machine still doesn’t work and you can’t get it to turn on again. An easy fix to this is to reset your Keurig machine. This will help reset any issue that may be preventing the machine from working properly.
4. Let It Cool Down
This issue also is caused by overheating the machine while descaling, you just leave the machine idle for 40 to 60 minutes to let it cool down. After that, try to turn it on again and see if it works.
When Keurig Won’t Turn ON After Descale
If the Keurig shut OFF during the descaling cycle and now won’t power ON again, it is possible that a thermal switch inside the machine was tripped or overheated. This issue is most common with K-Supreme, K- Supreme Plus, K-slim, K-Express, and Mini Plus series models.
To reset the thermal switch, you want to disassemble the brewer and manually reset the switch. But this is not an easy task because there is a lot of work to be done in order to access the switch. Also, the machine warranty will be null and void when you do this. So, I recommend that you contact Keurig Customer Service for service.
Final Words
If you cannot find your specific problem addressed, please contact Keurig Customer Service for further assistance at 866-901-2739. They will be able to help you troubleshoot the issue and get your Keurig up and running again in no time.
